Frequently Asked Questions Why choose Rotana Jabal Omar Makkah? Rotana Jabal Omar Makkah offers modern, comfortable accommodations in the heart of Makkah, just steps from Al Masjid Al Haram. With family-friendly rooms, group facilities, six on-site restaurants, and easy access for Umrah and Hajj pilgrims, it’s the ideal choice for a seamless and memorable stay. Where is Rotana Jabal Omar Makkah located? It is located in the heart of Makkah’s prestigious Jabal Omar district, just steps away from Al Masjid Al Haram. How far is the hotel from Al Masjid Al Haram? The hotel is within walking distance of Al Masjid Al Haram, making it very convenient for prayer and pilgrimage activities. 3. What is the official check-in and check-out time? • Check-in: 4:00 PM
• Check-out: 12:00 PM Do you offer group bookings or special arrangements for pilgrims or large functions? Yes, Rotana Jabal Omar accepts group bookings and can arrange customized services for groups and pilgrim delegations. Contact reservations directly to plan your specific needs. What languages are spoken by staff? Our team speaks multiple languages, including Arabic and English, with additional support available for people from around the world. What is the hotel’s contact info? Reservations can be reached via phone: +966 12 553 8400, or email res.jabalomar@rotana.com. What types of rooms and suites are available? The hotel offers a variety of rooms and suites including:
• City View Rooms
• Partial Haram View Rooms
• Executive Rooms/Suites
• Family Rooms
• Presidential & Royal Suites Do rooms have views of the Haram? Yes, some rooms offer Partial Haram Views, providing inspiring vistas of the city or Al Masjid Al Haram. Are family or connecting rooms available? Yes, family-friendly rooms and larger suite configurations are available for groups and families. Yes, complimentary Wi-Fi is available. Are rooms equipped for people with special needs? Yes, the property includes accessible rooms and facilities designed to support people with special needs. What dining options does the hotel offer? Rotana Jabal Omar features six restaurants and cafés including:
• Al Rayan Restaurant – All Day Dining offering international buffet
• Salsabeel – Asian cuisine
• Tasneem – Levantine specialties
• AL Riwaq Lounge Café – Light bites and beverages
• Rose Café – Sweet scoops and beverages
• 24-hour room service for in-room dining Are options available for people with dietary restrictions? Yes, menus include choices suitable for people with specific dietary needs. Please advise staff of any requirements. Breakfast inclusion depends on your booking package, many guests enjoy buffet breakfast available onsite. Does the hotel have a fitness centre or wellness facilities? Yes, a modern fitness centre and wellness spaces are available to help people stay refreshed and balanced, including a gym and massage rooms. Are business and meeting facilities available? Yes, versatile meeting and business facilities are provided for events and functions, with AV support. Do you offer airport or transportation assistance? Airport transportation, local transport, and travel planning are available. Additional charges apply. Is there parking available? Yes, valet and private parking are available for hotel guests. Does Rotana Jabal Omar offer laundry services? Yes, the hotel provides laundry and dry-cleaning services at an additional charge. Items can be picked up and returned to rooms for convenience. What facilities and amenities do Rotana Jabal Omar Makkah offer to people staying at the hotel? The hotel offers a comprehensive range of amenities across its three towers with 655 rooms and suites:
Room Amenities:
• Rotana signature beds
• Complimentary tea and coffee-making facilities
• Complimentary daily local newspapers
• 48” flat-screen TVs with multi-channel satellite
• IDD telephone with voicemail
• Floor-to-ceiling windows
• In-room safe
• Hairdryer
• Mini bar
• Club Rotana Executive Floors & Lounge
• 24-hour in-room dining
• Accessible rooms
• Non-smoking rooms
Dining & Food Services:
• Five distinct dining outlets
• In-room dining service
• Diverse cuisine options for all dietary needs
Wellness & Recreation:
• Fitness centre and wellness spaces
• Two dedicated Mussallas (prayer rooms) for men and women, directly connected to Al Haram with a partial view
Business & Events:
• Meeting rooms and event spaces with AV support
• Business centre
Guest Services & Convenience:
• Wi-Fi and high-speed internet
• Valet parking
• Concierge services tailored to pilgrim schedules
• Direct escalator access to Al Haram
• Access to 24-hour medical centre
• Laundry and dry-cleaning facilities
• Accessible areas throughout the hotel
Location Highlights:
• Prime location near Al Masjid Al Haram, ideal for Hajj and Umrah pilgrims Does the hotel provide Umrah or Hajj support services? Yes, the hotel supports pilgrims with guidance on prayer times, movement around the Haram, and group coordination. Are multilingual support services available during Hajj and Ramadan? Yes, staff speak multiple languages and assist guests especially during peak pilgrimage periods. Is there 24-hour reception? Yes, reception operates 24/7 for support, check-in/out, and prayer planning assistance. Does Rotana Jabal Omar have direct access to Al Masjid Al Haram? Yes, guests can use the hotel’s lifts to reach a dedicated level connected to escalators leading directly into the Haram, making entry and exit convenient. How do people access the Haram from their rooms? People take the hotel lift to the level with the escalators, which provide direct access to the Haram. Signage and staff guidance are available. Are the escalators operational 24/7? Yes, escalators are operational 24/7. Can people with special needs use the direct Haram access? Yes, accessible lifts and paths allow safe entry to the Haram without stairs. Does Rotana Jabal Omar have prayer rooms (Mussalla) for people staying at the hotel? Yes, two dedicated prayer rooms (one for males, one for females) are connected to Al Haram and offer a partial view of Al Masjid Al Haram. What is the cancellation policy? Cancellation terms depend on your booking. Please refer to the cancellation and payment status on your confirmation letter. No, pets are not permitted at the hotel. Does the hotel have enhanced hygiene procedures? Yes, the hotel includes enhanced cleaning, disinfection, and safety measures for guests staying at the hotel. Are there special amenities for children? Yes, children’s rooms and sleeping arrangements like cribs are available upon request. Is there a spa or swimming pool? Rotana Jabal Omar offers fitness and wellness facilities such including a gym and massage rooms. Swimming pool is not available at the hotel. What attractions are close to the hotel? • Al Masjid Al Haram (Great Mosque)
• Makkah Museum
• Jabal Thawr and Jabal Al Nour areas Is the hotel suitable for Umrah and Hajj pilgrims? Yes, its prime location, proximity to Haram and support services make it ideal for people undertaking Umrah and Hajj. Does the hotel have direct access to the Jabal Omar Mall or other shopping? Yes, the hotel is part of the Jabal Omar development, which includes retail and services nearby. |
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