Reviewed by Nina G a TripAdvisor traveler. 14th October 2017 Georgia
Everything went wonderful starting grom the reservation process. The reservation agent was proactive enough to offer baby cot once he heard that we are travelling with the toddler. We were upgraded to the Suite which was specious and very comfortable with all the high quality amenities. Food was winderfyl at Zest. We did not have high expectations from the buffet served at all day dining restaurant, however we were completely vlown away by the food quality and setvice at seafood night. Talking about service, all the colleagues were very friendly and smiling all te time. We will definitely recommend this hotel and would wish we could have stayed longer than 1 night.
Reviewed by Latifach a TripAdvisor traveler. 7th October 2017
“Very good service”
Rooms very clean, and service is great.
The pool is good for all ages, loved the kids part.
Front desk agent is very welcoming and gentle in communicatìon.
Recommended for break in Al Ain city specially on the cool weather months.
Reviewed by Magdyelsayed a TripAdvisor traveler. 2nd October 2017
“Room Break fast meeting room”
Room is very well comfort , Calm , Bathroom is very well equipped , Internet service is super
Break fast have a lot of variety food , Restaurant and people are very good welcoming
Meeting Room Very organised , Sound system , Desks , Welcome drink and snacks , ..etc
Reviewed by AhmedNadabi a TripAdvisor traveler. 25th September 2017
Friendly staff (the Egyptian officer at MinZaman club was very rude to the guests)
Pool water temperature too cold
Good food but we haven't tried the restaurant
Requires better management for improvement
Reviewed by Keghart a TripAdvisor traveler. 22nd September 2017
Big thanku for the front reception mr.mohammad (not arabic), very professional, helpful .it was a gr8 stay.and its not the first and never the last :)room 704 was perfect 👍i will always recommend rotana special al ain rotana
Reviewed by Mengpasco a TripAdvisor traveler. 16th September 2017
“Paula and Erika deserves commendation for their excellent customer service”
We would like to thank all staffs expecially Paula and Erika for the excellent customer service. Along with the fast service in the reception and conseirge. Hope to be back there soon for group vacation
Reviewed by Daisy_juan a TripAdvisor traveler. 10th September 2017
“Really nice hotel I will recommend”
I really happy and enjoy staying at rotana hotel. Very relaxing view, facilities and all staff are nice and friendly specially Erika she was helping to check in early. She really best staff and very good in customer service.
Reviewed by Mohmay a TripAdvisor traveler. 5th September 2017
“Nice and Attractive Trip”
i have enjoyed visiting Al- Ain and especially Rotana Hotel in Al-Ain, i have seen and touch the good and quality of the services that normally am looking for.
I am be back to the same hotel in case i visit Al-Ain once again
Reviewed by Nael M a TripAdvisor traveler. 13th August 2017 United Arab Emirates
“Exceleltn service from arrival till departure”
warm welcome, the location is nice, amenities , the room is clean and neat , the food is delicious and tasty, the SPA is clean and neat, swimming pool clean and neat, life guard very helpful , Reception staffs are great .....
Reviewed by Kerri A a TripAdvisor traveler. 8th August 2017
We were very impressed with the Al Ain Rotana. We were upgraded to the new Falaj wing of the hotel which has its own pool area. The bars and restaurants were reasonably priced and the room service was prompt and the food was delicious. The staff is helpful and really knows about the hotel.
Jahanzeb United Arab Emirates 18th October 2017 Source: Booking.com
Awesome Good: Beautiful room same as shown in pictures. Very coosy and calm place to stay ... real feel of relaxation
GERTRUD Other 17th October 2017 Source: HolidayCheck
Eine gute Wahl für Al Ain Hotel: In einer Oasen Stadt etwas ausserhalb gelegenes sehr ansprechendes Hotel mit gutem Service und Parkmöglichkeiten. ..
Mohamed United Arab Emirates 17th October 2017 Source: Booking.com
Bad: The view of the smoking room is poor
Saleh Oman 17th October 2017 Source: Booking.com
ممتاز جدا Good: النظافة و الخدمات خدمات المواقف و المطاعم جميع ما ذكر و كل ما لم اذكر ممتاز
Bad: لا شي
Mohammed Althawadi 17th October 2017 Source: Google
Adnoc gas station
Abdallah Munzer 13th October 2017 Source: Google
Amazing service and very kind stuff
rashed vip 13th October 2017 Source: Google
فندق 5 نجوم يقع في منطقة العين وهو من افضل الفنادق وافضلها في المدينة ويتميز بالمسابح والمطاعم وصالون نسائي
Sara M 13th October 2017 Source: Google
The hotel is in a great location, has an amazing swimming pool and to die for restaurants!
Mayyar United Arab Emirates 10th October 2017 Source: Booking.com
overall we loved the place services and staff just little organization for ppl from the night club Good: The staff
Bad: The noise ppl made outside from the night club making families and their children uncomfortable specially outside as too many drank ppl comes outside and make noises before they leave
Steve_nz New Zealand 10th October 2017 Source: Booking.com
Exceptional Good: Great staff, nice having a bar on site and the pool is pretty.
Bad: Can be noisy if your room is above the bar or restaurants.
Jorge Portugal 10th October 2017 Source: Booking.com
Exceptional Good: Gostei do ambiente da piscina e dos funcionarios
Bad: Do quarto da primeira noite 402 muito barulhento.
Abdullah Oman 5th October 2017 Source: Booking.com
Very good Good: Good location, good rooms and good hospitality
Bad: Everything was very good
Noura United Kingdom 4th October 2017 Source: Booking.com
Exceptional Good: Everything was great
Jess Giles 2nd October 2017 Source: Google
Wonderful friendly hotel with very helpful staff! Always tried to make things easier and more pleasant!
Ahmed Oman 1st October 2017 Source: Booking.com
عصري وانافه Good: كل شي
Irene Schill Solo Germany 15th October 2017
Feiern im Rotana Al Ain Wir haben unseren Aufenthalt sehr genossen. Wir waren eine grosse Gruppe, hatten aber keine Probleme mit check in, Tisch Reservierungen und auch beim auschecken alles sehr einfach und schnell. Wir kommen sicher gerne wieder!
Peter Joba Solo Germany 15th October 2017
Gerne wieder Der Aufenthalt war super, jederzeit gerne wieder! Das Zimmer war schoen, sehr komfortabel. Der Pool, das Gym sowie der Aussenbereich waren echt toll. Auf Reklamationen wurde gut eingegangen. Bar, Restaurant, alles vorhanden. Gehen gerne wieder hin!
Khalifa Al Mheiri Solo United Arab Emirates 14th October 2017
عدم استرداد مبلغ الباقي من التأمين عدم استرداد المبلغ المتبقي من التأمين
فاتورة الإقامة شاليه 2 غرفة بلغت 1500 درهم وتم سحب على بطاقة الائتمان 1700 درهم وبلغت الإستقبال بالموضوع
ولم يتواصل معى احد من الفندق
مع العلم انى عضوية Rotana Rewards exclusive انا فى انتظار الرد
وبعدها ممكن أتأخذ الاجراءات القانونية
Henry Morita Business United States 14th October 2017
A Reputable Hotel The Al Ain Rotana Hotel has been my home away from home on numerous occasions for the past ten years whilst being assigned to business in the area, The total staff have been well-trained in customer relations. The rooms have sufficient space and amenities. There is a newer addition to the original hotel building and the rooms are quite nice.
Jorge Roman Business Chile 13th October 2017
Awesome hotel It was my first trip to Al Ain and also first time at Al Ain Rotana Hotel. I really enjoyed, great customer services, awesome team, excellent food (every night they offered a differents dishes from all over the world. I will definitely come back soon.
John Adams Business United States 12th October 2017
Beautiful Hotel in a Desert Oasis Rotana is clearly a 5 star (mu opinion) hotel situated in the most beautiful city I had ever visited in the middle east. The oasis town of Al Ain with its limit of four stories tall for construction and all its trees and green spaces makes it a place I would like to visit for leisure. I was there for business this time, but I would love to return at leisure to learn more about the ancient history of this region.
Samer Al Abbasi Business Palestine 9th October 2017
Al Ain Trip Thank you for your hospitality
Our staff was great, your check in and check out experience were great too.
We would definitely always like to come back to visit Rotana Al Ain.
The over all experience was terrific.
Mark Petersen Solo United States 9th October 2017
Nice property- A tad dated. I enjoyed my stay. The swimming pool is a great place for social interaction. Everybody was friendly. The breakfast selections were Good, the coffee machine was a bit confusing to use. I look forward to my next visit to this property!
Asad Khan Couple India 9th October 2017
One of the best in Al Ain! Was staying just for a night to attend a wedding however we were given a new room and access to a restricted pool area. Great staff and service. Breakfast is a solid 9/10. Would surely recommend this to family and friends.
Isabel Schoeman Business South Africa 6th October 2017
Lovely hotel The hotel facilities are lovely and the staff is exceptional with their service. Make sure you ask for a room overlooking the swimming pool. The rooms at the back of the hotel overlooking the service area, can become quite noisy.
Jaipaul Singh Business United Kingdom 6th October 2017
Al-Ain Rotana is a hotel like home from home Great hotel with exceptionally friendly staff who are always there to help irrespective of personal sacrifice. They greet you with warmth and treat you as part of the Rotana family. Staff tried their best to make us comfortable at all times. The rooms are exceptionally large , very clean, well furnished and decorated and containing all essential room utilities. The Gym is great and I specially go to a hotel with a very good Gym. The surrounding sustainability is great with trees, two large swimming pools, flowers and places to sit and enjoy the atmosphere. Car parking is virtually under your room with easy access.
My advice to other customers is to try the Al Ain Rotan and only then you will get the experience I am talking about. You feel as if you are living at home from your real home and even better at the Rotana. It is also note worth that the Al Ain Rotana is strategically and centrally located to go any where Al Ain.
Eman Al Zaabi Solo United Arab Emirates 6th October 2017
عنوان الموظفين متعاونين و المكان هادئه و الغرفة نظيفه و الخدمة جدا ممتازة موقع الفندق ممتاز بعيد عن الإزعاج
الموظفين متعاونين و المكان هادئه و الغرفة نظيفه و الخدمة جدا ممتازة موقع الفندق ممتاز بعيد عن الإزعاج
Markus Messmar Couple Sweden 6th October 2017
Wieder ein perfekter Aufenthalt Im Al Ain Rotana ist man wirklich gut aufgehoben. Wir waren vor zwei Jahren für einen Stopover und dieses Jahr für zwei Nächte da. Schönes Ambiente, sowohl der Zimmer als auch der Lobby und im Restaurant. Im Vergleich zu anderen Hotels in VAE und Oman dieser Klassr schneidet das Rotana wirklich gut ab, und man fühlt sich super willkommen und umsorgt. Pool ist auch gut, Getränke dort wie überall an solchen Orten teuer.
Restaurant Trader Vic gut, aber etwas teuer, das libanesische Restaurant ist etwas günstiger und bietet riesen Portionen mit guter Qualität.
Maisara Shoeib Solo Egypt 5th October 2017
ينصح به فندق ممتاز و ترحيب جيد يمكنك ان تقضي فيه أيام جميلة انصح به كل الأصدقاء و العائلة لا تتردد في الذهاب اليه .................................................................................................................
Narihiro Orikasa Business Japan 4th October 2017
Excellent service and atmosphere Even for a long stay it was very comfortable, from the viewpoint of breakfast, vallet parking, gym, room facility and so on. As for the gym, theare were many trainging machines, I could enjoy with them every morning.