Thanks to some excellent staff members (e.g. Maricar and Abdul), this hotel remains quite good. It is still a very nice place to stay, "human size" hotel (5 floors Vs city sky scrappers) that is well located and with nice roof top swimming pool and gym. But compared to my last stay there in 2017, the level of customer care has slightly decreased. Some of the crew members (specially in the night shift) are not professional at all.

Really it was an excellent property with amazing staff . While i was facing so issue with the room some staff called alaa help us and i was very thankful for hem he change my opinion to stay in the facility’s and invite my family also for several night stay

Staff are very friendly, upstairs pool and gym area the highlight. central location and next door to Eat and Drink. best for those who are looking for casual laid back and don't want all the glitz and glamour of some of the bigger properties in Dubai

Beautiful hotel, very clean, close to metro and one stop to Burj Khalifa. Staff is very kind and friendly. We really enjoyed. Swimming pool on the roof hotel was ideal to refresh after very hot weather. Staff also in gym and swimming pool were very nice.

Awesome stay at Villa Rotana and the staff were excellent, especially Mr. Supun and Gopal, who went beyond their means to accommodate us. The hotel was very clean and conveniently located. Thank you for a wonderful stay.

Highly recommended, the place is in the middle of the city and you can travel to all the main attractions easily. Highly accommodating staff, very supporting and always helpful with our requests. Parking was free and we had free water whenever we wanted. Rooms were very big and clean.

Clean rooms, great location near the metro and excellent service provided by Ayham and his colleague, Kamal, who were very professional, honest and attended to all my requests. I would definitely stay here again.

Very good location of the hotel close to the Business bay and most of City main attractions and sights. Hotel personnel is very polite, professional, attentive to details and much supportive. Breakfast was of rather good quality and with rather big variety of options.

I would super recommend the hotel. The service quality is outstanding. Consierge service from Abdul was top quality - proactive, solving problems. The gym was also well equiped and the internet allowe do use Teams for video calls.

This was not my first stay at this hotel, however, the Management and Staff always improve and make your stay a more pleasant experience. From the moment you arrive, until the minute you depart, they put all efforts to make you feel at home. That's something we all need while traveling.