Technological innovation at Rotana properties has a very customer-centric approach.
We analyse how our guests interact with the brand before, during and after their stay. Through this evaluation we create tech solutions that will visibly and subtly enhance the customer experience.
For example, we acknowledged the fact that our guests desired greater efficiencies at check-out and check-in by introducing express check-out facilities, a view-bill-in-real-time feature as well as other “ease-of-use” conveniences.
Other facilities our guests have become accustomed to include property-wide WiFi access, on-demand entertainment, and mobile connections to in-room audio-visual equipment.
Incorporating technology enhancements into every feature and service at Rotana has allowed us to stay ahead of the tech curve:
• Our “Global Secure Network” connects guest information from each property, sharing guest preferences and enabling customisation
• Our “On-Line” check-in allows our guests to spend as little as 60 seconds at the front desk upon check-in